Returns & Exchanges
At Meike Cine-Standard Storytelling, we stand behind the precision of our optical equipment and offer a 30-day return window for all cinema lenses and accessories. To ensure a full refund, items must be returned in their original packaging with all factory seals intact.
Initiate Your Request
Contact our technical support team with your order number and invoice to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your cine gear in its original protective foam and box to prevent calibration shifts or glass damage during transit.
Shipment and Tracking
Affix the provided shipping label and drop off the package at an authorized carrier, ensuring you retain the tracking information for your records.
Inspection and Refund
Once our technicians verify the lens's optical integrity and mechanical condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing